How do I fix my Samsung music has stopped?

ByJael Lawler

The “Unfortunately, Samsung Music has stopped” error message is a common issue that many Samsung device users encounter when trying to play music through the Samsung Music app. This frustrating error essentially prevents you from playing any music tracks, making the app unusable.

This error appears due to various reasons, ranging from app crashes and conflicts to software bugs. When it occurs, the Samsung Music app immediately stops playing music and closes itself. You are shown the “Samsung Music has stopped” pop-up notification indicating the app has run into an issue and cannot run properly.

Fixing this problem requires investigating various solutions, from adjusting app permissions and clearing app data/cache to installing updates, freeing up storage space, resetting app preferences, and factory resetting your device if nothing else works. With some troubleshooting, you can usually resolve this error and get Samsung Music working again.

Check App Permissions

One of the most common reasons for the “Samsung music has stopped” error is incorrect or restricted app permissions. Apps like Samsung Music need access to certain features like storage or microphone to function properly. If you have denied or restricted access, it can cause the app to crash or display errors.

To fix this, open your device Settings app and select “Apps”. Scroll and select the Samsung Music app. Tap on “Permissions” and make sure options like Storage, Microphone, Phone, etc. are enabled. If any important permissions are disabled, turn them on. According to Samsung’s support article, improper app permissions is a key reason behind crashing and errors.

You can also try resetting all app preferences which will clear any incorrect permission settings (more details in the Reset App Preferences section below). Checking the app permissions and enabling anything important that’s disabled is an easy fix that commonly resolves the “Samsung music has stopped” problem.

Clear App Cache and Data

To clean the cache and user data of your music app on Samsung Galaxy devices, open the Settings app and go to “Apps.” Here you can see a list of all installed apps. Tap on the music app you are having issues with (e.g. Spotify, Apple Music, YouTube Music etc.). Then go to “Storage” and tap on “Clear Cache” to delete the app’s temporary cache files. You can also tap “Clear Data” to delete any stored user data for the app [1].

Clearing the cache and data forces the app to reload completely fresh next time it’s launched. This can fix problems caused by corrupted data or cache files. Make sure to save any important data or logins before clearing app data. Restart your phone after clearing cache/data for full effect. If the problems persist, the app files themselves may be corrupted and you may need to uninstall and reinstall the app. Alternatively, a system update could fix app issues [2].

Check for Software Updates

One of the most common reasons the Samsung Music app stops working is an outdated version of the app or device software. To fix this:

First, check if there are any available software updates for your Samsung device. Go to Settings > Software update and tap Download and install to get the latest software version. This ensures your device’s operating system is up-to-date and compatible with the Music app.

According to Samsung’s support article “How to troubleshoot software update issues,” regular software updates often include bug fixes and optimizations that improve app stability and performance [1].

Next, update the Samsung Music app itself through the Google Play Store or Galaxy Store. Open the app store, go to the Updates section, and install any pending updates for the Music app. Keeping the app up-to-date prevents crashes and other issues caused by outdated versions.

After updating both your device software and the Music app, restart your phone and reopen the app. This will complete the update process and hopefully resolve any “music has stopped” errors.

Restart Your Device

Restarting or power cycling your Samsung device is one of the simplest yet most effective troubleshooting steps to fix various issues like apps freezing or music stopping abruptly. This process completely shuts down the device and restarts it, clearing any glitches in the system.

Here’s how to power cycle your Samsung phone or tablet:

  1. Press and hold the Power button on your device until the “Power off” prompt appears.
  2. Tap on “Power off” to turn off your phone or tablet completely.
  3. Once the device is powered off, wait for a few seconds, then press and hold the Power button again to turn it back on.

Allow your Samsung device to fully restart and load. This will clear any cached memory and restart background processes that may have been causing issues with apps like music playback stopping.

Power cycling basically acts as a reboot that clears temporary glitches and errors, and can fix random app crashes or freezes. If the music stopping issue persists after a restart, move on to other troubleshooting steps like updating software or freeing up storage space.

Check SD Card

If you are trying to play music or videos that are stored on an external SD card, one issue may be that the SD card is having problems. Here are some steps to try with the SD card:

First, remove the SD card from your Samsung device and then reinsert it to make sure it is seated properly. You may need a SIM tool or pin to eject the SD card tray. After reinserting the SD card, open the Music app again and see if the songs on the SD card appear.

If you are still having issues, try formatting the SD card. Go to Settings > Device care > Storage > Advanced. Tap on your SD card, then tap Format. This will erase all data on the card, but may resolve issues with the card being read properly. After formatting, transfer your music/videos back to the card and reopen the Music app.

As a last resort, try replacing the SD card with a new one. Some SD cards can become corrupted or damaged over time. If a new SD card fixes the music issues, it confirms the original card was faulty. Refer to this Samsung troubleshooting guide for more help on SD card problems.

Free Up Storage Space

One of the easiest ways to free up storage space on your Samsung device is by deleting unused apps, files, and media that you no longer need. Here are some tips for freeing up space:

Go through your app list and uninstall apps you haven’t used in a while or don’t need anymore. You can do this by going to Settings > Apps. Tap on each app and select Uninstall if you want to remove it. According to Google, removing unused apps can significantly increase available storage space.

Delete old text messages, especially conversations with media like photos and videos. You can do this by going into your messaging app, tapping and holding on a conversation, then selecting Delete.

Go through your photo gallery and delete blurry, duplicate, or unwanted photos and videos. You can also back up your photos and videos to the cloud using Google Photos to save space.

Remove downloaded music, playlists, and podcasts you no longer listen to. Go to Settings > Device care > Storage > Audio to manage your downloads.

Clear your browser cache and delete large temporary files. Go to Settings > Apps > Choose your browser > Storage > Clear cache and Clear data.

Moving unused files to external storage or backing them up to the cloud can also help free up internal storage on your device. Be sure to save anything important before deleting files.

Reset App Preferences

One solution that may resolve the issue of Samsung Music stopping unexpectedly is to reset the app preferences. App preferences include settings like default apps, background data restrictions, permissions, and more. Resetting app preferences essentially restores these settings to default for all apps on your device.

To reset app preferences on your Samsung device, go to Settings > Apps. Then tap the three dot menu in the upper right corner and select “Reset app preferences.” You will get a confirmation prompt – tap “Reset apps” to complete the process. This will reset all app preferences across the device (1).

Resetting app preferences does not delete any app data, it simply reverts preferences to default. This can help resolve issues caused by personalized app settings without losing any of your content. After resetting app preferences, try using Samsung Music again to see if this resolved the “has stopped” error.

Factory Reset

A factory reset should be used as a last resort to fix the music stopping issue. Before performing a factory reset, it’s important to backup your data. All data and settings on the device will be erased with a factory reset, so you’ll want to make sure your photos, videos, contacts, and other important files are backed up first.

You can backup data to the Samsung Cloud or to an external SD card if your device has that capability. You’ll also want to make sure any data synced to accounts like Google or Outlook is fully synced before resetting. Once your data is backed up, you can proceed with the factory reset.

To do a factory reset on a Samsung Galaxy device:[https://www.samsung.com/us/support/answer/ANS00062029/]

  • Open Settings > General Management > Reset
  • Tap Factory Data Reset
  • Tap Reset and confirm when prompted

This will erase all data and restore the device to factory default settings. After resetting, you can restore your backup to retrieve your data. Only use a factory reset if other troubleshooting steps have failed to stop the music app from crashing.

Contact Samsung Support

If you’ve tried all of the above troubleshooting steps and are still experiencing issues with your Samsung Music app, it’s time to reach out to Samsung support for further assistance. Samsung has a few different support contact options available (Samsung):

Samsung’s customer support team is available 24/7 to help troubleshoot any issues you’re experiencing with your device or apps like Samsung Music (Samsung). When you contact them, be ready to provide your device model information and describe the “music has stopped” error you’re seeing. Their technical experts can then walk you through additional troubleshooting steps or potentially arrange a warranty repair if needed.

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