Why can't I hear Discord notifications on my phone?

Check Your Notification Settings

The first step is to check your notification settings within the Discord app and on your phone. In the Discord app, tap the user profile icon in the bottom left and select “User Settings.” Go to “Notifications” and make sure that notifications are enabled for direct messages, mentions, and any channels you want alerts for.

You can also customize your notification sounds and enable push notifications on your phone. On Android, go to phone Settings > Apps & Notifications > Discord and check that notifications are turned on. On iPhone, go to Settings > Notifications > Discord and enable notifications. Make sure Discord has permission to send notifications in your phone’s notification settings.

If notifications are enabled in Discord and your phone settings but you still aren’t getting them, try toggling the settings off and back on again. Also check that your phone isn’t silencing alerts in Do Not Disturb mode (see next section).

Source: https://www.remote.tools/discord/how-to-manage-your-discord-notification

Verify Notifications are Enabled

One of the most common reasons for Discord notifications not working on mobile is that notifications haven’t been enabled properly in both the app and your phone’s settings.

To enable notifications in the Discord app:

Open Discord and tap your profile picture in the bottom right
Go to “User Settings” > “Notifications”
Make sure “Push Notifications” is toggled on

You can also enable notifications for specific conversations by tapping the bell icon in each channel or DM.

Here’s a screenshot showing where to enable push notifications in the Discord app:

In addition, you need to make sure notifications are allowed in your phone’s settings:

Go to “Settings” > “Notifications”
Find Discord and make sure notifications are toggled on

Enabling notifications properly in both the app and your phone’s settings is key to ensuring Discord notifications come through reliably.

Check Do Not Disturb Settings

One common reason you may not be getting Discord notifications on your phone is if you have Do Not Disturb mode enabled. Discord’s “Do Not Disturb” status mutes notifications so you aren’t distracted or bothered by pings and messages.

When Do Not Disturb is on, you won’t receive any visual or audio notifications from the Discord app. According to Alvaro Trigo, “The ‘Do Not Disturb’ Discord status helps reduce distractions and boosts productivity.” (source)

So if you’ve enabled Do Not Disturb on your phone, either for Discord specifically or as a general setting, this will prevent any Discord notification sounds or banners from coming through. Check your Do Not Disturb settings and customize the options to allow Discord notifications as needed.

Adjust Notification Sounds

One of the most common reasons why you may not be hearing Discord notifications on your phone is because the default notification sounds are disabled or set too low. You can customize the notification sounds and vibrations in the Discord app settings.

On Android, open the Discord app and tap your profile icon in the bottom toolbar. Go to User Settings > Notifications > Sound. Here you can change the Default Notification Sound, Default Message Sound, and vibrate settings. Android allows you to download custom sounds or select from your ringtones folder [1].

On iPhone, go to Settings > Notifications > Sounds. Choose a new sound for Messages, Channels, and Servers. You can also toggle vibration on or off. Unfortunately, iOS does not allow custom notification sounds outside of the default options [2].

Experiment with louder notification sounds and make sure vibrations are enabled if you want to physically feel when a Discord notification comes in. Just adjusting the sound effects can often resolve issues with missing notifications.

Update to Latest Version

Discord regularly releases updates to fix bugs and improve performance. An outdated version of Discord may have issues with notifications on mobile devices like Android phones or iPhones. Try updating to the latest Discord app version via your app store – this can often resolve notification issues after updating.

It is also recommended to keep your phone’s operating system updated. Major updates like iOS 16 or Android 13 include notification-related improvements. Go to Settings > General > Software Update on iPhone or Settings > System > System Update on Android to check for pending OS updates. Installing the latest OS updates can ensure Discord’s notifications function properly after updating system software.

According to Remote Tools [1], updating your Discord desktop app can also fix notification problems on PC. On mobile and desktop, running the newest Discord version helps prevent bugs with notifications not coming through correctly.

Restart Your Phone

One of the simplest fixes for notification issues on Android phones is to restart your device. This refresh often resolves problems with settings not taking effect properly or background processes getting stuck. According to Android Police, restarting your Android phone essentially “reboots the operating system and clears any stuck processes or glitches that may be preventing notifications from coming through correctly.”

To restart your Android phone, hold down the power button for a few seconds until the power off menu pops up. Tap “Restart” and wait for your phone to turn off and back on. This should only take a minute or two. Once restarted, check if your Discord notifications are now coming through as expected. If the notifications still don’t appear, you may need to dig deeper into your settings and app permissions.

The restart fix is quick, easy to do, and resolves many common notification issues on Android. So it’s worth trying before moving on to more involved troubleshooting. Just a simple reboot could have your Discord alerts and sounds working properly again.

Check App Permissions

One common reason for missing Discord notifications on your phone is that the app lacks the proper permissions. In order for Discord to send notifications, it needs access to your phone’s notification system.

To check your app permissions on Android, go to Settings > Apps & notifications > App permissions > Notifications. Look for Discord in the list and make sure the toggle is enabled to allow notifications.

On iOS, go to Settings > Notifications > Discord and ensure Allow Notifications is turned on. You can also check Settings > Discord > Notifications to verify notification settings for different categories like direct messages, mentions, and more.

If notifications were previously blocked, enabling access again should allow Discord to send alerts and sounds again. Make sure Discord has notification access so you don’t miss important pings or messages.

Clear App Cache/Data

Over time, the Discord app can accumulate cached data and files that may impede notifications from working properly. Clearing the Discord app’s cache and data can help troubleshoot notification issues by removing potentially corrupted files.

On Android devices, you can clear the Discord cache by going to Settings > Apps > Discord > Storage > Clear Cache. For a more thorough clean, you can also click Clear Data, which will clear all saved data and reset the app (source). On iPhones and iPads, deleting and reinstalling the Discord app is the only way to fully clear the cache (source).

After clearing the cache/data, open Discord and check if notifications are now working. Clearing the buildup of temporary files can often resolve notification issues caused by corrupt data or bugs in the cached files. Just be aware clearing data will sign you out and remove saved preferences.

Check Connection Issues

One of the most common reasons Discord notifications may not be coming through on your phone is an intermittent internet connection or connectivity problems. To rule this out, first make sure your phone has a strong WiFi or cellular data connection. Try toggling Airplane Mode on and off to reset the connection. If you’re on WiFi, make sure you are connected to the correct network and the signal strength is strong in your location. If you’re using mobile data, ensure cellular service is robust where you are. Consider stepping outside or moving closer to a window if inside a building to improve signal.

If your internet connectivity seems fine, try force quitting and reopening the Discord app to clear out any connection issues on that end. You can also try uninstalling and reinstalling the app to ensure no corrupt files are causing conflicts. As a last resort, restart your phone – this will clear out any glitchy connectivity problems and give the Discord app a fresh start.

Sources:

Why isn’t Discord sending me push notifications to my phone?
byu/fashsmasher69 indiscordapp

Contact Discord Support

For issues that cannot be resolved through troubleshooting or adjusting settings, the best option is to directly contact Discord’s customer support team. Discord provides multiple ways to get in touch with their support agents and get assistance resolving notification problems.

The quickest way is often through their Twitter support account. Send a DM explaining the notification issue and include relevant details like OS, app version, and troubleshooting steps attempted. An agent typically responds within a few hours.

Alternatively, you can submit a support ticket through Discord’s Help Center. Fill out the form with your problem and any other info that could help. Expect a response within 1 business day. For urgent issues, try calling their 24/7 phone support line.

Discord’s team is quite helpful and can offer personalized troubleshooting tips or escalate persistent technical issues. If standard solutions fail, their agents can investigate further and provide specialized assistance getting notifications working properly again.

Why can’t I hear Discord notifications on my phone?