Why can’t I listen to my Amazon Music anymore?
Briefly explain the issue of Amazon Music access being lost. Grab reader’s attention.
You’ve been enjoying listening to music and podcasts on Amazon Music, only to suddenly find one day that you can’t access the service anymore. The app or website either gives an error or just doesn’t load any content. This can be incredibly frustrating when you rely on Amazon Music for entertainment or information. Don’t worry though, there are several troubleshooting steps you can try to get Amazon Music working again. We’ll explore the common reasons Amazon Music access gets lost and how to fix them. With a few quick checks and tweaks, you should be back to listening in no time.
Verify Amazon Music Subscription
The most common reason you may no longer be able to listen to your Amazon Music is because your subscription has expired or been canceled. To verify your Amazon Music subscription status:
1. Go to the “Your Account” section on Amazon and click on “Memberships & Subscriptions” (source).
2. Under “Digital & Device Subscriptions”, look for Amazon Music Unlimited or Prime Music. Check the status – it should say “Active” if you still have an active subscription.
3. If the subscription is expired or canceled, you will need to renew it in order to access your Amazon Music library again. Consider upgrading to Amazon Music Unlimited for unlimited, ad-free access to over 75 million songs.
Following these steps allows you to quickly verify your Amazon Music subscription status right from your Amazon account. If your subscription has lapsed, you can renew it directly on this page.
Update Payment Method
If you can no longer access your Amazon Music, it may be because your payment method on file has expired. Amazon will cancel your subscription if your credit card or payment method is invalid. To fix this:
Go to Your Account > Your Payments and select “Add a payment method.” You can add a new credit/debit card or bank account here. Make sure to set this as your Default payment method.
You can also update an existing payment method that may have expired. Go to Your Payments, select the payment method, and choose “Edit.” Enter the updated card or bank account information.
Once you have updated your payment info, your Amazon Music subscription should be restored within 1-2 days. If you continue having issues, you may need to contact Amazon Support to investigate further.
Check Amazon Music App
One of the most common reasons you may not be able to listen to Amazon Music is an issue with the Amazon Music app itself on your device. Here are some troubleshooting steps to try with the app:
Make sure the Amazon Music app is updated to the latest version. Go to your device’s app store and check for any available updates. Installing the latest update can fix bugs and improve performance.[1]
Force stop or force close the Amazon Music app. On Android devices, go to Settings > Apps > Amazon Music and tap Force Stop. On iOS, double click the home button and swipe up on the Amazon Music app preview to force close it. This resets the app and clears any errors.
Clear the cache and data for the Amazon Music app. On Android, go to Settings > Apps > Amazon Music > Storage > Clear Cache and Clear Data. On iOS, go to Settings > General > iPhone Storage, tap Amazon Music, then tap Offload App to clear the cache.
Uninstall and reinstall the latest version of the Amazon Music app. This gives you a clean slate for the app and its data. Make sure to login again after reinstalling.
If issues persist after trying these troubleshooting steps with the app directly, the problem likely lies elsewhere, such as your Amazon Music subscription, internet connection, or device compatibility.
Verify Amazon Prime Membership
Since Amazon Music comes with Prime, check if Prime membership is still active. Amazon Music streaming is one of the many benefits included with an Amazon Prime membership. Make sure your membership is still active and paid for by going to “Your Account” on Amazon and viewing your membership status. Prime memberships need to be renewed annually or monthly depending on the plan.
According to Amazon’s help content, “Amazon Music provides Prime members with access to 100 million songs ad-free, the largest catalog of ad-free top podcasts, and thousands of playlists and stations.”[1] So if your Prime membership has lapsed, you will lose access to Amazon Music streaming.
You can also check the Amazon Music app, which will notify you if your Prime membership is no longer active. Reactivate your Prime subscription to regain access to Amazon Music and all other Prime benefits.
Check Downloads
One potential reason you may no longer be able to listen to Amazon Music is that previously downloaded music is no longer accessible offline. Amazon Music allows Prime members to download select songs, playlists, and albums for offline listening [1]. However, these downloads are only available for offline playback within the Amazon Music app itself on supported devices [2].
To troubleshoot, open the Amazon Music app and go to the “Downloads” section. Check if any music is still showing as available for offline playback. Try selecting a downloaded song and seeing if it will play. If your previous downloads are missing or will not play offline, that likely explains why you can no longer listen to Amazon Music. You will need to reconnect to the internet and re-download any desired songs or albums.
Downloaded content may have expired or become unavailable for offline playback due to licensing restrictions. Make sure your Amazon Music app is updated to the latest version, as older versions may lose access to downloads. If your downloads are still intact, the issue may lie with your internet connection or the Amazon Music app itself.
Change Amazon Region
If your Amazon Music access was limited due to your location or region, you may be able to regain access by switching between Amazon country stores. Each Amazon domain has different licensing rights and availability for Amazon Music. For example, Amazon.com (USA) has different music rights compared to Amazon.co.uk (UK) or Amazon.in (India).
To switch your Amazon region, go to ‘Manage Your Content and Devices’ in your Amazon account and click ‘Preferences’. Under ‘Country Settings’, click ‘Change’ and select the desired country from the dropdown menu. You can also manually enter an address in the country you want to switch to [1].
After changing regions, you may need to re-download the Amazon Music app from that country’s app store. You can also try using a VPN connected to the region to access Amazon Music. However, frequently switching regions or using VPNs to bypass restrictions may get your account locked. Use this method sparingly if you are traveling or recently moved to a new country.
Contact Amazon Support
If you are still unable to access your Amazon Music after trying the troubleshooting steps above, your best option is to directly contact Amazon’s customer service for additional support. According to the Amazon Music Help page, “The best way to help with this is through phone or chat. Please choose one of those options.”
You can contact Amazon Music customer support in the following ways:
- Phone: Call 1-866-216-1072 (available 24/7)
- Chat: Initiate a live chat through the Amazon Music Contact Us page
When you reach an Amazon support representative, be prepared to provide details about the issue you are experiencing, when it began, and steps you’ve already tried to resolve it. The representative can review your account, subscription status, and recent activity to help identify the cause and solution.
For additional self-help resources, check the Amazon Music Customer Service site, which offers troubleshooting tips for common music streaming issues.
Explore Other Music Services
If you continue having issues with Amazon Music after trying the troubleshooting steps above, you may want to explore alternative music streaming services. Some popular alternatives to consider include:
Spotify – Spotify has a large music library with over 80 million songs and industry-leading personalization features. Plans start at $9.99 per month for premium individual access.
Apple Music – Apple Music offers over 90 million songs, expert-curated playlists, and integration with Apple devices. Individual plans are $9.99 per month.
YouTube Music – YouTube’s music streaming option has over 80 million official songs, playlists, and music videos. It’s bundled with YouTube Premium for $11.99 per month.
SoundCloud – SoundCloud is a popular free option for streaming music and discovering new artists. The paid Go+ plan unlocks offline listening for $9.99 per month.
Pandora – Pandora radio’s on-demand premium tier starts at $4.99 per month and offers unlimited skips and replays, offline listening, and higher quality audio.
If your Amazon Music access is tied to an Amazon Prime membership, cancelling and exploring alternatives may be your best option to resolve ongoing issues. The services above all offer free trials to test them out.
Conclusion
If you can no longer listen to your Amazon Music, there are a few troubleshooting tips to try. First, verify your Amazon Music subscription is active and your payment method is valid. Make sure to also check the Amazon Music app for any error messages. If you listen through an Amazon Prime membership, confirm it has not expired. Review your offline song downloads as well.
Changing your Amazon region is another option if your country restrictions have changed. As a last resort, you can contact Amazon customer support for additional help. While frustrating, you may need to explore alternatives like Spotify, Apple Music, or YouTube Music in the meantime if Amazon Music is still unavailable.
The main points are first confirming your subscription, app, and Prime status. Next look at payment methods, downloads, and geographic restrictions. If still having issues, reach out to support or temporarily use a different music service until the problem is resolved. With a few simple checks, you should be able to get Amazon Music working again.