Why can’t i listen to Prime Music?

Don’t Have an Amazon Prime Membership

To access Amazon Prime Music, you need an active Amazon Prime membership. Amazon Prime provides a variety of benefits for $14.99 per month or $139 per year, including fast free shipping, access to Amazon Prime Video, Prime Music, Prime Reading, Prime Gaming, and more (https://www.amazon.com/amazonprime).

If you don’t have a Prime membership yet, you won’t be able to listen to Prime Music. Consider signing up for a free 30-day Prime trial or purchasing a Prime membership to gain access to the full Prime Music catalog and features.

The key benefits of an Amazon Prime membership include:

  • Unlimited, ad-free access to over 2 million songs with Prime Music
  • Free fast delivery on millions of Prime eligible items
  • Unlimited streaming of movies and TV shows with Prime Video
  • Free books, magazines, and more with Prime Reading
  • Free games and content with Prime Gaming

By signing up for Prime, you can listen to music ad-free and download songs for offline playback. If you don’t want to pay for a Prime membership, consider other free or low-cost music streaming options.

Region Restrictions

Amazon Prime Music is not available in every country. Currently, it is only available in the United States, Canada, Mexico, Brazil, Austria, Germany, Italy, Spain, the United Kingdom, India, and Japan. According to Amazon Music’s Service Provider Information page, Prime Music is only available in select countries: https://music.amazon.com/help?nodeId=202196530.

So if you live outside of those countries, you will not be able to access the Prime Music library. Prime Music relies on licensing deals with record labels and publishers, which can vary by region. Amazon may not have reached agreements to offer Prime Music in your country yet.

If Prime Music is unavailable where you live, you may want to consider switching to a different music streaming service with more global availability, like Spotify, Apple Music, or YouTube Music.

Device Compatibility Issues

The Amazon Prime Music app is supported on a variety of devices and platforms, including:

  • iOS devices running iOS 12 or later, such as iPhones and iPads (source)
  • Android phones and tablets running Android 5 or later (source)
  • Amazon Fire tablets running Fire OS 5 or later (source)
  • Amazon Echo devices (source)
  • PCs and Macs via web browser (source)

If you are having trouble accessing Prime Music on a supported device, here are some troubleshooting tips:

  • Make sure your device software is up-to-date (source)
  • Check that the Prime Music app is installed and updated on mobile devices (source)
  • On computers, try a different web browser if you cannot access Prime Music (source)
  • Restart your device and check your internet connection (source)
  • Make sure you are signed in to Amazon with the account that has a Prime membership (source)

If issues persist on a supported device, you may need to contact Amazon Customer Service for help troubleshooting.

Internet Connection Problems

Streaming music requires a relatively fast and stable internet connection. Most music streaming services recommend a minimum download speed of 1.5 Mbps for streaming music without interruption.

However, the internet speed you need can vary depending on the audio quality you want to stream. For standard quality audio like 128 or 160 Kbps bitrate, 1.5 Mbps is sufficient. For higher quality 320 Kbps audio, you may need 3-4 Mbps for smooth streaming.

To test your internet connection speed, use an online speed test like Speedtest or your internet provider’s own speed testing tool. Compare your results to the minimum speeds needed for streaming. If your speeds are too low, contacting your internet provider to troubleshoot or upgrade your plan may help.

Tips for troubleshooting slow internet connection issues:

  • Restart your modem and router to refresh the connection
  • Connect your device directly to the router with an ethernet cable
  • Close other apps using bandwidth like video streaming or large downloads
  • Check for interference issues like distance from router or connected devices
  • Update router firmware and adjust WiFi settings for better performance

Having a fast, stable internet connection is key for interruption-free music streaming. Testing your speeds and troubleshooting any issues can help resolve problems listening to Prime Music.

Amazon Account or Payment Issues

If you are unable to access Prime Music due to account issues, there are a few things you can check:

First, log into your Amazon account and go to “Your Account” to review your membership status. Make sure your Prime membership is active and not expired. You can check the expiration date or renew your membership if needed (source).

Next, go to “Manage Payment Options” and confirm you have a valid payment method on file. If your credit card expired or was replaced, you may need to update your payment details (source).

You can also contact Amazon Customer Service for assistance troubleshooting account issues. They can check the status of your membership and payment method to resolve problems accessing Prime Music.

If your payment details are up to date but you are still unable to access Prime Music, there may be an issue with your Amazon account. Contact customer service and they can investigate and restore your access.

Amazon Prime Music Library Limitations

One potential reason you may not be able to listen to certain songs or albums on Amazon Prime Music is limitations with the Prime Music library itself. Amazon Prime Music provides access to 2 million songs, which is a fraction of the over 100 million songs available on premium services like Amazon Music Unlimited and Spotify.

The specific songs and albums available on Prime Music depends on the licensing deals Amazon has secured with record labels and publishers. If Amazon doesn’t have the rights to stream a certain song or album on Prime Music, you won’t be able to listen to it without upgrading to Amazon Music Unlimited or another premium music service.

If you can’t find a specific song or album you want on Prime Music, some workarounds are:

  • Check if the song/album is available to purchase on Amazon Music. You can then download it and listen offline.
  • Add the song/album to your Amazon Music library. Amazon may add it to Prime Music in the future if they secure streaming rights.
  • Upload your own music files to your Amazon Music storage locker if you have the files yourself.
  • Consider subscribing to Amazon Music Unlimited or another premium service with a larger catalog.

While the 2 million song Prime Music catalog covers many popular hits and albums, its library is limited compared to premium services. Check if upgrading plans could provide access to the music you want to listen to.

User Error

Many issues with Amazon Prime Music come down to simple user errors. Here are some of the most common user errors that can prevent you from listening to Prime Music:

  • Forgetting to download music for offline listening – Prime Music requires an internet connection for streaming, so you need to proactively download songs and playlists for offline listening when you won’t have connectivity.
  • Trying to use Prime Music on an unsupported device – Prime Music is only available on certain supported devices. Attempting to use it on other devices will result in errors.
  • Not having the latest version of the Amazon Music app – Make sure to keep your Amazon Music app updated to the latest version for the best experience.
  • Allowing Amazon Music app permissions to lapse – Double check that the Amazon Music app has all the required permissions enabled, like location, storage, etc.
  • Forgetting to make a song or playlist available offline after downloading – Downloaded Prime Music content won’t be playable offline unless you specifically make it available offline after the download.
  • Mixing up Amazon Music accounts – Make sure you are logged into the correct Amazon account that is linked to your Prime membership for full Prime Music access.

Paying attention to these common user errors can help resolve many Prime Music listening issues.

Contact Amazon Customer Service

If you are unable to resolve your issue with listening to Prime Music, it’s best to directly contact Amazon’s customer service for assistance. Amazon provides multiple ways to get in touch with their customer support team:

Phone: Call 1-866-216-1072 to speak with an Amazon Music customer service representative. This phone number is specifically for Amazon Music support in the United States. You can call this number 24/7.

Chat: Visit https://music.amazon.com/help/contact and click on the “Chat with us” button during available hours to start a live chat with an Amazon Music agent.

Email: Though email may take longer for a response, you can email Amazon Music customer service at [email protected]. Be sure to include your full name, email address associated with your Amazon account, and provide detailed information about your issue.

When contacting Amazon customer support, have your account information ready along with details on the specific problem you are encountering. Explain the steps you’ve already taken to troubleshoot the issue. The support team can then assist with diagnosing the problem and getting your Amazon Music access restored.

Consider Switching Music Streaming Services

If you find that Amazon Prime Music has too many limitations to meet your needs, you may want to consider switching to another music streaming service instead. Popular alternatives like Spotify, Apple Music, YouTube Music, and many more may provide a much larger music library, better audio quality, and more features than Amazon Prime Music.

According to blog.tunemymusic.com, Spotify offers over 70 million songs compared to Prime Music’s 2 million. Spotify also allows you to download songs for offline listening and has advanced discovery features to recommend new music you’ll love based on your tastes. There are also social features, integrations with other apps and services, and customizable radio stations.

Similarly, radiotimes.com highlights that Apple Music has over 75 million songs, smart playlists, podcasts, exclusive content, and spatial and lossless audio on some tracks. While Apple Music costs more than a Prime subscription, many users find the larger library and audio quality improvements worth the extra cost.

Consider evaluating your listening habits and music library needs. If having the widest selection is important to you or you want a more full-featured music service with better quality, switching from Amazon Prime Music to Spotify or Apple Music may be the right decision.


If you are unable to listen to Prime Music, there are a few common troubleshooting steps to try:

  • Confirm you have an active Amazon Prime membership that includes Prime Music access.
  • Make sure you are in a supported country, as Prime Music has regional restrictions.
  • Check compatibility between your device, app, and internet browser against Prime Music requirements.
  • Troubleshoot your internet connection and try changing WiFi networks or toggling airplane mode.
  • Verify your Amazon account credentials, payment method, and Prime membership status are all valid.
  • Search for the music you want within the Prime Music catalog, which contains 2 million songs but not every artist.
  • Make sure you are properly logged into your Amazon account and the Prime Music app.

If you still cannot access Prime Music after trying these troubleshooting tips, contact Amazon Customer Service for additional support. Or consider switching to another paid streaming service like Spotify or Apple Music which may better suit your needs.

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