How do I access voicemail on Samsung Galaxy s3?

This guide will provide a step-by-step overview of how to access and manage voicemail on the Samsung Galaxy S3 smartphone. The S3 allows users to easily listen to, delete, and manage voicemail messages directly from the phone without having to call into your voicemail inbox. With visual voicemail enabled, you can see a list of messages and select which ones to play back or delete.

Voicemail continues to be an essential communication tool even with the rise of texting and messaging apps. Being able to conveniently access your voicemail on a mobile device like the S3 allows you to stay on top of important calls you may have missed when you didn’t have your phone handy or were unable to answer.


Before you can access voicemail on the Samsung Galaxy S3, here are some key things you will need:

  • An active phone plan with voicemail service included. Check with your carrier to ensure this feature is enabled on your account (source).
  • Voicemail to be set up and working properly. You may need to call your voicemail and create a password when you activate your service (source).
  • Have the Phone app installed on your Galaxy S3.

Once you have confirmed those prerequisites are met, you will be ready to start accessing and managing voicemail messages on your S3.

Open Phone App

To open the phone app on the Samsung Galaxy S3, press the Phone icon on the home screen or in the applications menu to launch the app. You can also open the Phone app by swiping up from the bottom of any screen to access the app dock and tap the Phone app icon.

Open Voicemail

To access your voicemail on the Samsung Galaxy S3, you first need to navigate to the relevant icon or option to open the voicemail screen:

  • Open the Phone app on your home screen
  • At the bottom of the screen, tap the “Voicemail” icon (looks like an envelope or paper airplane). This will open the Visual Voicemail screen where you can view and manage all your voicemails. If you cannot locate the icon, you can also tap the 3-line “Menu” button in the upper right and tap “Voicemail” from the options.

According to the article Samsung Galaxy S III (I747) – Access Voicemail, you can also access voicemail messages by tapping the Phone icon on your home screen, then tapping the Visual Voicemail option. This provides an alternate route if you couldn’t locate the shortcut icon.

Enter Passcode

When you first access your voicemail, you may be prompted to enter a passcode. This is a security measure to prevent unauthorized access. The default passcode is often the last 4 digits of your phone number. If you have already set up a custom passcode, enter that instead.

If you cannot remember your Samsung voicemail passcode, you can reset it:

How To Remove Voicemail Password On Samsung

To reset your voicemail passcode on a Samsung Galaxy S3:

  1. Open the Phone app
  2. Tap the Menu button (3 vertical dots)
  3. Select Settings > Call settings > Voicemail settings
  4. Tap Change passcode
  5. Enter a new 4-8 digit passcode
  6. Confirm the passcode

You will now use this new passcode to access your voicemail messages.

Listen to Messages

To listen to voicemail messages on your Galaxy S3, open the Phone app and select the “Voicemail” icon in the bottom right corner. You will be prompted to enter your voicemail passcode. After entering your passcode correctly, your messages will load and you can select a message to play it back.

The Galaxy S3 provides playback controls that allow you to pause, skip, replay, or delete a voicemail message. You can tap the pause button to pause playback and tap it again to resume. To replay the message, tap the replay button. If you want to skip a message, tap the skip button. Once you have listened to a message, you can delete it by tapping the delete icon.

You also have the option to turn on the speakerphone during playback to listen without having to hold your phone up to your ear. The volume buttons on the side of your Galaxy S3 can be used to adjust the playback volume up or down as needed.

Manage Messages

You can choose to save, delete, or forward individual voicemail messages on your Samsung Galaxy S3 device.

To save a voicemail message:

  • Tap and hold the voicemail message in the voicemail inbox.
  • Tap the Save Voicemail option from the menu.
  • The voicemail audio file will be saved to your device’s internal storage.

To delete a voicemail message:

  • Tap and hold the voicemail message in the voicemail inbox.
  • Tap the Delete Voicemail option from the menu.
  • The voicemail will be permanently deleted.

To forward a voicemail message:

  • Tap and hold the voicemail message in the voicemail inbox.
  • Tap the Forward Voicemail option.
  • Enter a phone number or contact name to forward the voicemail to as an audio file attachment.
  • Tap Send.

You can manage multiple voicemail messages at once by selecting them and choosing the Delete or Forward option at the top of the screen.

For more details, refer to:
Access voicemail – Samsung Galaxy S3 – Android 4.3

Visual Voicemail

Many Samsung phones use Visual Voicemail, which allows you to view and manage your voicemails similarly to text messages. This lets you easily listen, organize, and delete voicemails, without needing to dial into voicemail. To set up and use Visual Voicemail:

  • Download the Visual Voicemail app from the Play Store if it’s not included on your phone. Once installed, open the app.
  • Follow the prompts to activate Visual Voicemail. You may need to enter some account information.
  • Once set up, you can view your voicemail list and play, save, or delete messages.
  • Similar to text messages, your voicemails will remain available until you delete them.
  • Visual Voicemail may be turned on by default for Verizon and other carrier models (source:

How’s that? I focused on the key aspects of using Visual Voicemail without getting bogged down in excessive details. Let me know if you’d like me to expand or refine anything!

Change Settings

To customize your voicemail options on the Samsung Galaxy S3, open the Phone app and tap the Menu button. Select Call settings > Voicemail. From here you can change the greeting, record your voicemail message, set a notification, and configure other voicemail settings.

For example, to change your voicemail greeting, tap Greeting and tap the greeting you want to set. You can record a custom greeting or choose a standard greeting. You can also configure options like voicemail-to-text, delete messages after listening, and more.

To record your own voicemail message, tap Set up voicemail and follow the prompts to record your message after the tone. This custom message will play for callers when you don’t answer.

To set notifications for new voicemails, tap Notifications and choose to enable flash notification and/or new voicemail notifications. This will alert you in various ways when you receive new messages.

Voicemail settings can vary by mobile carrier. Check your carrier’s support site or contact them for additional help configuring voicemail options. For more details, see this article.


Common issues with accessing voicemail on the Samsung Galaxy S3 and troubleshooting tips include:

Can’t access voicemail

If you can’t access your voicemail at all, first make sure your phone has cellular reception or Wi-Fi connection. Try restarting your phone. You can also dial *73 and tap the green phone icon to reconnect voicemail service, then re-enter your passcode if prompted (source).

Voicemail not working

Go to your phone settings, applications manager, and clear data and cache for the phone/voicemail apps. Reboot the phone and retry accessing voicemail. If issues persist, contact your carrier to make sure voicemail service is active on your account (source).

Can’t retrieve messages

Make sure you have cellular or Wi-Fi connection. Check if voicemail storage space is full. Try updating your phone software. As a last resort, reset factory settings, reactivate service, and set up voicemail again.

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