How do I delete voicemail on my Kyocera phone?

This guide will provide instructions on how to delete voicemail messages on Kyocera phones on the Verizon network. Voicemail storage limits can fill up quickly, so it is important to know how to manage your mailbox by deleting messages. Reasons you may want to delete voicemail include freeing up storage space, removing old or irrelevant messages, and decluttering your inbox.

Keeping your voicemail inbox organized by regularly deleting unneeded messages has several benefits. It ensures you have enough space for new messages and don’t miss important calls. A cluttered voicemail box can become difficult to navigate. Routinely deleting old messages keeps your inbox streamlined so you can quickly find the messages you need. Overall, knowing how to delete voicemail on your Kyocera phone gives you better control over your inbox.


Before deleting voicemail on your Kyocera phone, make sure you have:

  • A compatible Kyocera phone model like the DuraForce Ultra 5G or other popular models.
  • Voicemail properly set up and activated on your phone. Check with your carrier on the setup process if you haven’t already.

As long as voicemail is active and functioning on your Kyocera device, you should be able to access the voicemail menu and delete messages.

Access Voicemail Menu

To access the voicemail menu on your Kyocera phone, you first need to locate and open the voicemail app. On most Kyocera phones, the voicemail app is simply called “Voicemail” and can be found on the home screen or app drawer.

Once you have the Voicemail app open, look for either a menu icon (usually 3 horizontal lines or dots) or a settings icon (usually a gear shape) in the top right corner. Tap this icon to open the voicemail menu.

According to the Verizon support article, on some Kyocera phones like the DuraXV LTE you may need to tap the center button to select the Tools option in order to access the voicemail menu.

The voicemail menu is where you will find options to listen to messages, delete messages, and configure voicemail settings.

Delete Single Message

To delete a single voicemail message on your Kyocera phone:

  1. Open the voicemail message you want to delete. You can do this by navigating to the voicemail inbox and selecting the message.
  2. Once the message is open, select the delete option. On most Kyocera phones, you can press and hold the message, then tap “Delete” when the option appears.

Deleting a single voicemail message will remove it from your inbox. However, keep in mind that your voicemail may take some time to update after deleting a message. If you don’t see it disappear right away, wait a few minutes and check again.

For more details on accessing your voicemail inbox and deleting messages, refer to your Kyocera phone’s user manual or contact your mobile carrier. Some models may have slightly different menus or options for managing voicemail.

Delete Multiple Messages

To delete multiple voicemail messages on your Kyocera phone at one time:

  1. Go to the message list in your voicemail inbox. From the voicemail menu, select the option to view or play messages.
  2. Select the messages you want to delete by tapping and holding on each one. A checkmark will appear next to the selected messages.
  3. Once you have selected all of the messages you want to remove, choose the delete option from the menu. On most Kyocera phones this is labeled “Delete” or has a trash can icon.
  4. Confirm that you want to delete the selected messages when prompted.

The voicemails you selected should now be permanently deleted from your Kyocera phone’s voicemail inbox. You can repeat this process any time you want to mass delete multiple voicemail messages at once.

Delete All Messages

To delete all voicemail messages at once on a Kyocera phone:

1. Open the Voicemail app and navigate to the Voicemail inbox.

2. Press the Menu key, then tap “Erase All” or “Delete All” to delete all messages (source:

3. You will see a confirmation prompt – tap “Yes” or “OK” to confirm deleting all voicemail messages.

This will permanently erase all current voicemail messages. Keep in mind deleted voicemails cannot be recovered.

Recover Deleted Voicemail

If you accidentally deleted a voicemail on your Kyocera phone, you may be able to recover it if you act quickly. Here are a few options to try:

First, check if your Kyocera voicemail app has an “Undelete” option. After deleting a message, you may see a prompt giving you the option to “Undo” the deletion. Select this within a few seconds to recover the voicemail before it’s permanently removed from the system. According to Verizon, their Visual Voicemail app for Kyocera phones allows you to undelete messages shortly after deleting them.

If you don’t see an Undelete option, call your voicemail system directly. Dial *86 on your Kyocera phone, then enter your voicemail password when prompted. Listen to the menu options – some voicemail systems have a “Deleted Messages” folder that retains messages for a short period after they are deleted. You may be able to recover deleted voicemails from this folder.

However, keep in mind that voicemail systems only retain deleted messages temporarily – usually 1-3 days at most. So try to recover deleted voicemails as soon as possible before they are permanently purged from the system.

Voicemail Backup

It’s important to have a backup of your voicemail messages in case you accidentally delete something important. Kyocera phones offer a few options for backing up voicemails:

Enable voicemail to email: You can set up your phone to forward voicemails as email attachments to a desired email address. On your Kyocera phone, go to Settings > Call Settings > Voicemail Settings. Select “Enable Voicemail to Email” and enter your email address. Now new voicemails will be forwarded to that email so you have a backup copy. Refer to your device’s user manual for full instructions.

Save important messages: For individual voicemails you want to keep, open the voicemail message and select the option to save it (usually labeled “Save” or has a floppy disk icon). This stores the message so it won’t get permanently deleted. You can find your saved messages in the Voicemail app under the Saved tab. Refer to Verizon’s guide for instructions on saving voicemails on Kyocera devices.


If you are having issues deleting voicemail on your Kyocera phone, here are some troubleshooting tips:

Voicemail Not Deleting

If your voicemails are not getting deleted when you attempt to remove them, try the following:

  • Make sure you are waiting for the voicemail menu prompt before selecting options. Pressing buttons too quickly can lead to issues.
  • Check if your phone has enough available storage space. If it’s low on memory, voicemails may fail to delete.
  • Restart your phone and try deleting voicemails again. Sometimes a reboot can resolve glitches.
  • Clear the voicemail app cache and data through your phone’s Settings. This will reset the app and often fixes deleting problems.
  • Contact Verizon support if voicemails still won’t delete after trying the above steps. There may be a carrier-side issue needing resolution [1].

Accidental Deletion

If you accidentally deleted important voicemails you wanted to keep, try these recovery options:

  • Tap the “Undelete” option immediately after deletion, if available on your voicemail menu.
  • Call voicemail and listen to the deleted message – recently removed messages may still be retrievable.
  • Use a third party app like PhoneView to attempt recovering deleted voicemails [2].
  • Restore your voicemail backup if you had enabled the backup feature.

Being careful when deleting and backing up voicemails can prevent losing important messages accidentally.


To sum up, deleting voicemail on Kyocera phones involves a few key steps:

To access voicemail, press and hold ‘Talk’ key or dial *86 from your Kyocera phone. You’ll be prompted to enter your passcode and navigate menu options.

To delete a single message, press 7 during playback. To delete multiple messages, press 7 7 while in the voicemail menu. To delete all messages, press 76 from the main voicemail menu.

Deleted voicemails may be recoverable if not overwritten. Contact your carrier if needing to restore messages.

Managing voicemail regularly helps free up storage space. It also ensures you don’t miss important messages that come in. Having an empty mailbox makes it convenient for callers to leave new voicemails.

For additional assistance with your Kyocera device, consult your user manual or contact your carrier’s customer support.

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