How do I fix Amazon Music glitch?

Amazon Music is Amazon’s premium music streaming service, allowing users to access over 90 million songs ad-free. Key features include unlimited streaming, mobile app access, and integration with Alexa voice commands. However, like any streaming platform, glitches can occur in Amazon Music that negatively impact the user experience. This article will provide troubleshooting tips to help users identify and resolve some of the most common Amazon Music glitches and errors. The goal is to get Amazon Music working smoothly again so you can enjoy seamless music streaming.

Verify the Latest Version

One of the most common causes of glitches or issues in apps is being outdated and not running the latest version. Amazon frequently releases updates to the Amazon Music app to fix bugs, improve performance, and add new features. To check what version you have:

  • On Android devices, open the Play Store app, search for Amazon Music, and check if an Update option is available. Tap it to update.
  • On iOS devices, open the App Store app, tap your profile icon, scroll to see available updates and install any pending Amazon Music updates.
  • On Amazon Fire tablets, go to Settings > Applications > Amazon Music and check the version number. Visit the Amazon Appstore to see if any updates are available.
  • On Amazon Echo devices, updates are automatically installed in the background. You can ask “Alexa, check for software updates” to prompt an update check.

Running the latest version of the Amazon Music app ensures compatibility with Amazon’s servers and media formats. It also eliminates bugs or glitches that may have been addressed in newer releases. So updating is one of the first troubleshooting steps for any app-related issues.

Restart the Device

Restarting the device is one of the simplest and most effective ways to fix various bugs, glitches, and errors with apps like Amazon Music. As noted in this Google support article, restarting or power cycling your device can resolve random reboots, shutdowns, constant restarting, and more.

Restarting essentially clears out any memory issues or software bugs by completely turning the device off and back on again. According to MakeUseOf, this resets all currently running apps and services, closes out any processes that may be stalled, and reloads the OS, often resolving app glitches, crashes, freezes, connectivity issues, and general bugs.

To restart your device:

  • On an iPhone or iPad, hold down the power/side button and volume down button simultaneously until you see the power off slider. Slide to power off. Wait 30 seconds, then press and hold the power button to turn back on.
  • On an Android phone or tablet, press and hold the power button until “Power off” appears. Tap that option, wait 30 seconds, then press the power button again to restart.
  • For an Amazon Echo or other Alexa device, unplug the power cable for 30 seconds, then plug back in.

After fully restarting, open the Amazon Music app again and see if the issues persist. Restarting helps clear temporary glitches and gives a fresh start.

Check Internet Connection

A stable internet connection is essential for streaming music without interruptions. Glitches and playback issues with Amazon Music often stem from problems with your Wi-Fi or mobile data.

First, confirm that your device is connected to a strong Wi-Fi network or 4G/5G mobile data if listening on the go. If connected to Wi-Fi, try moving closer to the router or access point for a better signal. Restarting the router and modem may also help. Consider switching Wi-Fi bands between 2.4GHz and 5GHz if available.

For mobile devices, make sure cellular data is turned on and try toggling Airplane mode on and off to reset the connection. Move to a location with better signal strength if possible. You can also try connecting to a different Wi-Fi network to isolate the issue.

Running a speed test on PCMag or a similar site can validate your internet speeds are sufficient for music streaming, which requires at least 1-2 Mbps throughput. Contact your ISP if speeds are consistently below this threshold.

Clear App Data/Cache

Clearing the app data and cache can often fix glitches and other issues by wiping the temporary files stored by the app. When apps store data locally on your device, it can sometimes become corrupted or outdated, leading to problems. By clearing the cache and data, you essentially reset the app back to a clean state.

Here are the steps to clear app data and cache on different devices:

On Android 8+:

  1. Open Settings > Apps & Notifications > See all apps
  2. Select the problematic app
  3. Tap Storage & Cache > Clear Storage > Clear All Data

On Android 7 and below:

  1. Open Settings > Apps
  2. Select the problematic app
  3. Tap Storage > Clear Data

On Samsung devices:

  1. Open Settings > Apps
  2. Select the problematic app
  3. Tap Storage > Clear Data and Clear Cache

On iPhones:

  1. Open Settings > General > iPhone Storage
  2. Select the app
  3. Tap Offload App > Offload

This will wipe the temporary data stored locally and often resolve glitches. Just be aware it will reset any preferences.

Check Subscription Status

One of the most common reasons for issues with Amazon Music is an expired subscription. Amazon Music requires an active subscription to stream music without limitations. If your subscription has ended, you’ll need to renew it to regain full access.

To check your Amazon Music subscription status:

  • Open the Amazon Music app on your device.
  • Tap on the profile icon in the upper right corner.
  • Select “My Account” from the menu.
  • You will see your membership status, payment method, renewal date, and other subscription details.

If your subscription has expired or is about to expire, you can renew it directly within the app. Just follow the on-screen instructions to reactivate your membership with the same or a new payment method. Once your subscription is active again, the glitches with Amazon Music should be resolved.

Keeping your subscription up-to-date is crucial for enjoying uninterrupted access to Amazon Music. Check your status periodically and renew as needed to avoid missing out on your favorite tunes.

Update Payment Method

One potential reason for the Amazon Music glitch could be an issue with your payment method on file. Check that the payment method saved in your Amazon account is still valid and has not expired or been reported lost/stolen. You can do this by going to Your Account > Manage Payment Options.

If there are issues with your current payment method, you will need to update it or add a new one. To add a new payment method:

  1. Go to Your Account > Manage Payment Options
  2. Click “Add a credit/debit card or bank account”
  3. Enter your card details and click “Add your card”

You can also edit or remove existing cards. Once the new payment method is successfully added, try accessing Amazon Music again to see if the glitch is resolved.


Resolve a Declined Payment – Amazon Customer Service

Troubleshooting failed payments | Amazon Pay Help

Contact Amazon Support

If you are still experiencing issues with Amazon Music after trying the troubleshooting steps above, it is best to directly contact Amazon customer support for further assistance. Amazon’s support team can help diagnose any underlying problems and provide customized solutions.

To contact Amazon Music support:

When you reach an Amazon support representative, clearly explain the problem you are experiencing with Amazon Music. Provide details like when the issue started, what troubleshooting you have already tried, and specifics about the glitch or error. The support rep can access your account, investigate the issue, and provide steps to fix Amazon Music.

Amazon’s customer service team aims to provide prompt resolutions. If the first rep you speak to cannot resolve the problem, politely ask to speak to a supervisor for further troubleshooting. With hands-on support from Amazon’s tech team, you should be able to get Amazon Music working properly again.

Factory Reset Device

A factory reset will erase all data and settings on your device and restore it to factory default settings. This is an extreme option to fix persistent glitches and other serious issues with apps like Amazon Music. Before factory resetting:

  1. Back up any important data such as photos, files, contacts, etc. A factory reset will erase everything on your device.

  2. Make note of any customized settings that you may want to reuse, such as WiFi passwords.

  3. Make sure your device battery is charged over 50% or is plugged in.

Once you’ve backed up data and are ready to reset, here are the steps:

  1. Go to Settings > General > Reset on your device.

  2. Tap “Erase All Content and Settings” – this performs the factory reset.

  3. Follow the prompts to erase data and reset the device. The device will automatically restart.

  4. Go through the setup prompts to reconnect WiFi and sign into accounts.

  5. Restore your data from backups.

  6. Retest Amazon Music app and audio playback.

This should fully reset the device and often resolve persistent glitches. If Amazon Music issues still occur, contact Amazon support for troubleshooting help.


For Amazon Music app glitches, we recommended verifying you have the latest app version, restarting your device, ensuring your internet connection is strong, and clearing the cache and data for the app. We also discussed checking your subscription status, updating your payment method, contacting Amazon support, and factory resetting your device as last resorts. Glitches and bugs are common with apps, but can usually be solved with some diligent troubleshooting.

For additional help, visit Amazon Music’s help documentation here: Amazon Music Help Page.

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