How do I reset my Messenger notification sound?

This article aims to provide solutions for users who are having issues with the Facebook Messenger notification sound not working properly on their device. The notification sound in Messenger allows you to know when you have received a new message, but sometimes it can stop functioning or changes to a different default sound.

When the Messenger notification is not making its usual sound, it can cause users to miss incoming messages. This guide will cover several troubleshooting tips to try and restore the proper Messenger notification sound on both Android and iOS devices.

Check Notification Settings

The first step is to open the settings menu in the Messenger app and navigate to the Notifications screen to verify your notification sounds are enabled:

1. Open the Messenger app and tap your profile icon in the top left. Then tap “Settings & Privacy”
2. Tap “Notifications” on the next screen
3. Make sure the toggle next to Sounds is ON. If it is off, turn it on.
4. Scroll down and ensure the Messenger notifications you want to receive sounds for are enabled.

For more details, check Facebook’s Messenger notification settings.

Troubleshoot OS Sound Settings

The issue can sometimes originate from your phone’s sound and notification settings instead of the Messenger app itself. To rule out a problem with your phone’s sounds and notifications, follow these steps:

1. Go to Settings > Sounds & Haptics on an iPhone or Settings > Sound & vibration on Android.

2. Check if Phone sounds are turned Off and toggle the switch on if needed. Make sure System sounds are also enabled.

[https://itoolab.com/fix/iphone-notification-sound-not-working/]

3. Tap Sounds & Haptics > Ringers and Alerts and check the volume sliders. Make sure volumes for text tones, new voicemail, sent mail, and other alerts are not muted or set too low.

4. Go back to Sounds & Haptics and check if Messenger alerts are enabled by tapping the green switches next to Messenger under Sounds and Vibrations and Haptic Feedback.

[https://itoolab.com/fix/iphone-notification-sound-not-working/]

If Messenger sounds are enabled at an audible volume, check the app itself next.

Reset Messenger App

Sometimes issues in Messenger’s app can cause problems with notification sounds. Resetting the Messenger app can clear out problematic cache, data, and settings that could be interfering with sounds. Here are the steps to try resetting the Messenger app on your device:

1. Open your device’s app manager where all apps are listed. On Android this is usually found in Settings > Apps.
2. Locate the Messenger app and force close it by swiping it away or selecting “Force Stop.” This fully quits out of the app.
3. While still in your device’s app manager, select Messenger’s Storage (or Storage & Cache). Then select “Clear Cache” to delete temporary app files.
4. Also select “Clear Data” to reset Messenger’s data and settings, including notification preferences.
5. After clearing data/cache, reopen the Messenger app. You may need to log back in.
6. Check if notification sounds are now working properly again in Messenger.
7. If sounds still don’t work, recheck your notification settings in Messenger to enable them again.

Resetting the app can fix notification sound issues caused by problematic data or settings in the app. If sounds still don’t work after resetting Messenger, further troubleshooting may be needed, or try contacting Messenger support for additional help.

Update Messenger

The app may not be playing notification sounds due to missing or outdated files within the app version. Updating to the latest release of Messenger delivers bug fixes, performance improvements, and notification sound support.

To update Messenger:

1. Open the App Store if you’re on an iPhone or the Google Play Store if you’re on an Android device.
2. Tap on the Updates or Installed tab to find Messenger in the list of apps.
3. If there is an Update button for Messenger, tap on it to start the update process. If an Open button appears instead, you’re already on the latest version.

The update should complete within a few minutes depending on your internet connection. Once updated, check if you’re able to receive notification sounds from Messenger again.

For more details, refer to Messenger’s app store pages on the Google Play Store and Apple App Store.

Restart Your Device

Restarting your phone can sometimes help troubleshoot issues with app functionality or system settings like notification sounds if the Messenger app has become unresponsive or developed bugs. Powering your device down fully and then back on causes it to reboot and reload the operating system, potentially fixing an underlying software issue.

To restart your Android device:

1. Hold down the power button for a few seconds until you get the shut down prompt.
2. Tap “Restart” or “Power off.”
3. If you selected “Power off,” wait about 30 seconds as your phone fully shuts down, then press and hold the power button again until it turns back on and boots up.

Allow your device to fully load the home screen and run through start up processes. Then try opening Messenger again to see if a fresh boot helped restore proper notification sounds.

As the Google Support article explains, restarting or shutting down and booting back up can often fix random crashes, restarts, or app issues by clearing out old processes and memory usage and starting fresh.

Check Do Not Disturb Settings

One common reason for missed Messenger notifications is if Do Not Disturb mode is enabled on your device, which will mute all notifications when active. To fix this, we need to make sure your Do Not Disturb settings are properly configured for Messenger:

• Go into Settings > Notifications > Do Not Disturb and ensure that Messenger is not muted. Tap the configuration icon next to Messenger and be sure “Override Do Not Disturb” is checked so notifications will sound even in DND mode. For more detailed instructions, refer to this article on configuring Do Not Disturb notifications.
• You can also customize what notifications can bypass DND – under Sound & Haptics settings, tap Do Not Disturb and modify preferences so only selected apps like Messenger make sounds. (Reference: https://community.oneplus.com/thread/499895)

After confirming your Do Not Disturb settings are configured correctly, toggle Do Not Disturb off completely as a test. You should now receive Messenger notification sounds as expected when the mode is disabled. If issues persist, move on to further troubleshooting steps.

Remove and Reinstall Messenger

Another step to try if resetting the Messenger notification sound doesn’t work is to completely uninstall and reinstall the Messenger app. This can help resolve any underlying issues that may be causing sound problems:

1. Delete the Messenger app from your phone – find the app icon, long press, then tap “Uninstall” and confirm
2. Open your phone’s app store, search for “Messenger” and install the latest version (cite: https://www.facebook.com/help/messenger-app/522894144496549)
3. Open the newly installed Messenger app and set your notification preferences again, under Settings > Notifications > Sounds

Reinstalling Messenger forces the app to completely refresh, which may fix notification errors. This last resort is worth trying before contacting Messenger support.

Contact Messenger Support

If you have tried all of the above steps and are still experiencing issues with your notification sounds in Messenger, it may be time to reach out to Messenger support directly for further assistance.

You can contact Messenger support through the Contact Us page on the Messenger website or in the Messenger Help Center.

When you reach out to Messenger support, be sure to provide details about the notification sound issues you are experiencing in the app. Let them know the troubleshooting steps you have already attempted to resolve the issues, such as resetting notification settings, updating the app, restarting your device, etc.

The Messenger Help Center features lots of self-service help articles, but for issues not covered or that persist after trying the recommended steps, the support team can provide one-on-one assistance. They likely have access to additional troubleshooting tips and workarounds specific to notification sound problems that should hopefully get the sounds back working properly again.

With personalized support directly from the Messenger team, you should be able to get your notification sounds fixed or find an alternative solution to restore the audible alerts you expect from the app.

Summary

To recap, there are several steps you can take to fix notification sounds in Messenger:

• Check your notification settings within Messenger and make sure sounds are enabled.
• Check your operating system sound settings to ensure all system sounds are enabled.
• Try resetting the Messenger app itself, or updating to the latest version of Messenger.
• Restart your device to reset all apps and services after changing any settings.
• Double check your Do Not Disturb settings to confirm they are not silencing Messenger alerts.
• If all else fails, try uninstalling and reinstalling the Messenger app.
• For additional support, contact Facebook through the Messenger app interface or website.

It can often be small things like muting system sounds or having Do Not Disturb enabled that can cause issues with Messenger notification sounds. Always check your operating system and app settings first when troubleshooting.