How do I reset my TigerConnect password?

TigerConnect is a healthcare communication platform that enables secure messaging and collaboration between care teams across multiple facilities. Users sign up for TigerConnect accounts tied to their work email addresses and protected by unique passwords. These passwords are necessary to access the platform’s features while maintaining HIPAA compliance and data security.

Setting a strong password and updating it periodically per company guidelines helps keep sensitive patient information protected. However, it’s common to forget passwords over time. When this happens, TigerConnect provides ways for users to reset their passwords and get back into their accounts.

Forgotten Passwords

It’s common for people to forget passwords, even frequently used ones. There are a few key reasons this happens:

Memory decay over time – If a password isn’t used regularly, the memory of it fades. According to research from Science Daily, important but infrequently used passwords are more susceptible to being forgotten.

Interference from similar passwords – Having multiple similar passwords can lead to interference, causing one to be remembered incorrectly or forgotten entirely. Passwords that are very similar may blend together in memory.

Stress and distraction – High stress levels or distractions when initially creating or resetting a password makes it harder to commit to memory. This leads to an increased chance of later forgetting it, as found in a study published by Security Magazine.

Medical conditions – Some medical conditions like dyslexia or amnesia can make it difficult to remember passwords. This is especially true for frequently changed or reset passwords, as covered by Mycplus.

Reset Options

To reset your TigerConnect password, you need to go to the TigerConnect password reset page ( Here you can request a password reset email by entering your work email address associated with your TigerConnect account. TigerConnect will then email you a temporary link to the password setup page where you can create a new password.

TigerConnect also offers security questions as a self service password reset option ( On the login page, click “Forgot Password?” and enter your email. You will then be prompted to answer your security questions to verify your identity. After correctly answering the questions, you can create a new password.

Using the password reset link or security questions allows you to securely reset your TigerConnect password without contacting customer support.

Contact TigerConnect Support

The fastest way to reset your TigerConnect password is to contact their support team directly. You can reach out to TigerConnect support through the following methods:

Phone: Call 1-800-572-0470 to speak with a TigerConnect support representative. Make sure to have your account information ready to verify your identity.

Email: Send an email to [email protected] explaining that you need to reset your password. Include your full name, email address, and any other identifying details for your account.

The TigerConnect support team aims to respond within one business day. They will verify your account information and can initiate a password reset process. This will allow you to create a new password and regain access to your TigerConnect account.

When contacting TigerConnect support, have your account details ready to help them efficiently handle your password reset request. Providing accurate information about your account will ensure you can get back into your TigerConnect account as quickly as possible.

Create a New Password

When creating a new password, it’s important to follow best practices to ensure your password is both secure and memorable. According to CMU’s information security office (, you should include a mix of numbers, symbols, uppercase and lowercase letters. The more you mix these elements, the stronger your password will be. PCMag also recommends incorporating tricks to make your password more memorable, like basing it on a song lyric or poem ( You can also create a passphrase by linking together random words and imagining a story or image to help you remember. Just be sure not to use common words or phrases that would be easy to guess.

Some tips for creating a strong, memorable password:

  • Use at least 12 characters
  • Mix upper and lowercase letters
  • Include numbers and symbols
  • Don’t use personal info like your name or birthday
  • Create an acronym from a memorable phrase
  • Base it on a modified song lyric or poem line

With some creativity and effort, you can come up with a password that keeps your TigerConnect account secure while still being easy for you to remember.

Update Account Info

After resetting your TigerConnect password, it is highly recommended to update your account information for improved security. Once logged in with your new password, go to your account settings and update your profile details, contact info, security questions, and any other important info.

Consider changing your username if it contains any personal info or is easy to guess. Also take this opportunity to remove any unused devices or sessions connected to your account.

Enabling multi-factor authentication is also advised to add an extra layer of protection. With MFA enabled, simply resetting a password will not give full access to your account.

According to cybersecurity best practices from Pitt IT, updating your recovery options such as security questions and backup email addresses is crucial in case you need to reset your password again in the future.

Keeping your account info current improves recoverability and prevents unauthorized access. Take time after a password reset to update your TigerConnect profile for maximum security.

Enable MFA

Multi-factor authentication (MFA) provides an extra layer of security beyond just a password by requiring users to provide two or more verification factors before gaining access to a resource. Enabling MFA can greatly improve the security of your TigerConnect account by making it much harder for unauthorized users to gain access.

According to research, MFA can help defend against many common cyber threats like phishing, password spraying, and brute force attacks (Sennovate, 2022). By requiring an additional factor beyond just the password – like a one-time-code sent to your phone or a biometric like a fingerprint – MFA ensures that even if a hacker guesses or steals your password, they cannot access your account without that second factor.

For healthcare organizations in particular, MFA is critical for bolstering security and complying with regulations like HIPAA. A recent MedCity News article explained that “MFA provides an added layer of security, ensuring that only authorized personnel can access EHRs.” (MedCity News, 2023) By restricting access, MFA protects sensitive patient health information.

Overall, enabling MFA strengthens your TigerConnect account security through multiple layers of verification. It provides vital protection against many cyber threats and helps ensure that only you can access your account. Given the sensitive nature of healthcare communications, using MFA is a smart step to secure your TigerConnect account.

Password Managers

One of the easiest ways to ensure strong, unique passwords that are easy to reset is to use a password manager. Password managers securely store all your passwords in an encrypted vault, and allow you to access them through a single master password.

This means you only have to remember one strong password, and the password manager will automatically handle the rest. Popular options like LastPass and 1Password make password management seamless across devices.

Password managers are especially useful for healthcare providers, who often have many login credentials to keep track of. Services like LastPass enable easy password sharing between coworkers when needed, while still maintaining security with features like role-based access. LastPass even offers emergency access to ensure someone can access your accounts if necessary.

Leading password managers use zero-knowledge encryption to keep your data completely safe. For HIPAA compliance, LastPass offers enterprise plans with advanced security and management options suited for healthcare organizations.

Avoid Password Reuse

It is highly recommended that you do not reuse the same password across multiple accounts or websites. Reusing passwords significantly increases your risk of being compromised in a breach. According to a study from Dashlane, nearly 20% of passwords are already compromised and 51% are reused.

If a hacker gains access to one of your passwords, they can then try to access your other accounts using that same password. This can lead to multiple accounts being compromised from a single breach. As noted by Georgetown University, password reuse attacks are becoming increasingly common as hackers take advantage of people using the same passwords across sites.

To protect your accounts, it is essential to use a unique, strong password for every account. Consider using a password manager to generate and store different passwords for all your logins. Following proper password hygiene will significantly reduce the risks associated with credential breaches and password reuse attacks.


Resetting your TigerConnect password is a straightforward process, but it’s important to do it in a secure way.

First, you can reset your password directly through the TigerConnect login page by clicking “Forgot Password?” and following the reset instructions emailed to you. Just be sure to create a new, strong password that you don’t use on any other sites.

If you’re unable to reset your password yourself, you can contact TigerConnect support to regain access to your account. Make sure to verify your identity before any changes are made.

Once your password is reset, take measures to avoid getting locked out again. Update your contact information in your TigerConnect profile so you can receive any password reset emails. Consider setting up multi-factor authentication as an extra layer of security. And use a password manager to generate and store unique, complex passwords.

By following security best practices, you can keep your TigerConnect account safe and accessible when you need it.

Leave a Reply

Your email address will not be published. Required fields are marked *