What number do you press to delete a voicemail?

Voicemail allows callers to leave a recorded message when the recipient does not answer their phone. While voicemail has been around for decades, many people now prefer texting and email as their primary means of communication. However, voicemail can still be a useful tool for both personal and business communication when you need to leave someone a longer, more detailed message.

After listening to new voicemail messages, most users will want to delete listened messages to clear out their voicemail box. Depending on the phone system, the process of deleting messages can vary. This guide will provide an overview of how to delete voicemail messages on both mobile phones and landlines.

Understanding Voicemail Boxes

A voicemail box is a personal digital repository for voice messages that functions like an audio inbox when you can’t take a call (https://www.easytechjunkie.com/what-are-voicemail-boxes.htm). When someone calls your phone number and you don’t answer, their call gets forwarded to your voicemail box where they can leave a recorded voice message.

Voicemail boxes work by leveraging a phone system’s voicemail system, which manages and stores all voicemail boxes for that system’s users (https://www.3cx.com/pbx/voicemail-system/). The voicemail system digitally records the caller’s message and stores it in your personal voicemail box, almost like an email being delivered to your inbox. The system will keep the message stored securely until you access your voicemail box later and listen to or delete the message.

Voicemail boxes allow you to conveniently exchange voice information back and forth with callers, even when you can’t pick up. They provide flexible asynchronous communication, like having a voice version of email. The voicemail system handles recording and storing all those voice “emails” neatly organized in your personal voicemail box.

Default Delete Buttons by Carrier

The default delete button to remove a voicemail can vary depending on your cell phone carrier. Here are the common default delete buttons for major carriers in the United States:

  • Verizon – Pressing 7 on the keypad is the default delete button for Verizon voicemail systems. After listening to a message, press 7 to delete it. Verizon Support
  • AT&T – The default voicemail delete button for AT&T is pressing 3. After listening to your voicemail messages, pressing 3 will delete the current message before moving to the next one.
  • T-Mobile – T-Mobile uses 7 as their default voicemail delete key, the same as Verizon. Press 7 after listening to delete a message.
  • Sprint – Sprint also utilizes 7 as the default voicemail delete button. Pressing 7 after hearing a message will remove it from your voicemail box.

Knowing the default delete button for your carrier can make it quick and easy to delete messages after listening to avoid filling up your voicemail box. The most common default is 7, but check with your carrier if you’re unsure.

Customizing Your Delete Button

Most mobile carriers allow you to customize the keypad button that deletes voicemail messages. By default, the delete button is often set to “7” but you may prefer using a different key for deleting messages.

To change your voicemail delete button on an iPhone, dial your voicemail number, press the “*” key when prompted, and select the “configure your voicemail” option. You will be guided through the steps to change configuration settings like your greeting and delete button assignment. According to wikiHow, the most common delete button alternatives are “3”, “#” and “9”.

For Android devices, open the Phone app and tap the three-dot menu, select “Settings” and choose “Voicemail.” Tap “Advanced Settings,” then “Voicemail Delete Key” to pick a custom keypad button for deleting messages. Refer to your carrier’s support site for specific instructions.

Overall, changing your delete button is a simple process of accessing your voicemail system configuration menu and selecting a new keypad assignment. Just remember to use the new button moving forward when listening to messages.

Using Visual Voicemail

Visual voicemail is a feature offered by many mobile carriers and third party apps that allows users to easily manage voicemail messages. With visual voicemail, messages are displayed visually in an app or phone interface, similar to a text messaging app. This allows users to see a list of their messages and select which ones to listen to or delete without having to dial into voicemail and navigate through prompts.

To delete messages using visual voicemail, users simply select the message they want to remove and choose a delete option. The process varies slightly by carrier or app:

  • On the iPhone’s native Visual Voicemail app, swipe left on the message and tap delete.
  • In the Google Voice app, check the box next to a message and tap the trash icon.
  • For Verizon’s Message+ app, tap and hold a message, then choose delete.

Visual voicemail makes it easy to selectively save or delete messages. With some services like Google Voice, deleted messages are permanently erased, while the iPhone visual voicemail sends them to the account’s Deleted folder which must also be emptied.

Overall, visual voicemail provides quick and convenient voicemail management, including easy deletion of messages with just a couple taps [1, 2].

Deleting Messages on Landlines

Deleting messages on a landline phone is quite straightforward. Most landline phones have a button or menu option to delete messages. Here are the typical steps:

1. Press the voicemail button or dial your voicemail number on the landline phone.

2. Enter your voicemail PIN when prompted.

3. Listen to your new messages.

4. After listening to each message, you will be presented with options. Press the button for “Delete” or “Erase” to delete that message.

5. Continue listening to messages and deleting any you want removed.

6. When finished, simply hang up the phone.

Most landline voicemail systems automatically delete older messages after a set number of days. To manually delete all messages on some systems, dial into voicemail and choose the option to erase all messages. Refer to your phone system manuals for details [1].

If you are having trouble deleting messages from your landline voicemail box, contact your phone service provider for assistance.

Troubleshooting Issues

If you are having trouble deleting voicemail messages on your phone, here are some troubleshooting steps you can try:

First, make sure your phone has a strong cellular or WiFi signal. Weak signals can sometimes cause issues with deleting voicemails. Move to a location with better signal strength and try deleting again.

You can also try toggling Airplane Mode on and off on your phone. This resets the cellular connection and can resolve temporary network issues. Open Settings, turn on Airplane Mode for a few seconds, then turn it off and try deleting voicemails again.

Check for any pending software updates for your phone. Carriers will periodically push updates that can help improve network connectivity and fix bugs. Install any available updates and see if it fixes your voicemail deletion issues.

As a last resort, you can try removing and re-adding your voicemail account on your phone. Go to your Phone app settings, remove the voicemail account, restart your phone, then re-add the voicemail. This should re-sync your voicemail inbox with your carrier.

If none of these basic troubleshooting steps work, you may need to contact your wireless carrier. There could be an issue on their network side preventing voicemail deletions that requires investigation by their technical support team.

Voicemail Alternatives

Instead of using your phone’s default voicemail, you may want to consider using a voicemail transcription service. Voicemail transcription services convert voicemails into text transcripts that can be sent to you via email or text message.

This allows you to read voicemails instead of having to listen to them. It’s often faster and more convenient than playing back audio recordings. Some of the top voicemail transcription services include:

  • Nextiva – Offers automated transcription with optional human review for higher accuracy.
  • RingCentral – Provides voicemail-to-text conversion with customizable delivery options.
  • Ooma – Transcribes voicemails and sends them to your email.

The main benefits of using a service like this include increased accessibility, improved efficiency, and better organization. Since voicemails are converted to text, you can search for keywords and access transcripts from anywhere.

The downside is there is usually a monthly fee for voicemail transcription services. However, for many businesses the time savings and enhanced productivity justify the cost.

Voicemail Etiquette

When leaving a voicemail, it’s important to follow proper etiquette so your message is clear and professional. Here are some tips for leaving better voicemails:

  • Speak slowly and clearly. Give your name and number at the beginning and end of the message so the recipient can understand you easily.
  • Be brief and stick to one or two topics maximum. Voicemails shouldn’t be long speeches. Keep it focused.
  • Let the person know the purpose of your call. Get right to the point of your message.
  • Speak professionally and politely, even if you have to leave bad news. Don’t eat or chew gum while leaving a voicemail.
  • If requesting a call back, specify the number and times you can be reached. Let them know if you have time constraints.
  • Don’t assume voicemail is private or confidential. Avoid leaving sensitive information.
  • Listen to your message before sending to check the audio quality and clarity of the message.

Following voicemail etiquette helps ensure your messages are clear and more likely to get a response. Being organized, polite, and direct can make you appear more professional.


In summary, deleting voicemail messages is a straightforward process on most mobile and landline phones. The default method is to press 7 on your phone’s keypad while in the voicemail menu. However, many mobile carriers allow you to customize this by going into your phone settings or voicemail options. For most modern smartphones, using the visual voicemail feature is the easiest way to view, manage, and delete messages.

No matter what phone system you use, the most important thing is knowing how to access your voicemail box and menu. Once in the system, listen carefully to the prompts or look for an on-screen delete button within the visual voicemail app. If you have any trouble deleting messages, contact your mobile carrier or landline provider for assistance.

With a few easy steps, you can clear out old messages and free up space in your voicemail box. Knowing how to efficiently manage your voicemails ensures you don’t miss any important information.

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