Why is my Soundmates not connecting?

Check Your Device’s Bluetooth Settings

One of the first things to check is whether Bluetooth is enabled on your device. Make sure the Bluetooth toggle is switched on in your Settings app. If Bluetooth is already on, try turning it off for a few seconds and then turning it back on to reset the connection. You can also try rebooting your device, as this restarts all the radios and can clear up Bluetooth issues.

Next, ensure your Soundmates headphones are set to be discoverable so your device can find them. This is usually done by pressing and holding the power or multifunction button on the headphones until the indicator light flashes. Refer to your Soundmates manual if unsure.

Finally, go to Settings > General > Software Update on your iOS device or System Preferences > Software Update on Mac to check for any available Bluetooth firmware or OS updates. Keeping your software up to date ensures maximum Bluetooth compatibility.

For more Bluetooth troubleshooting tips, see this helpful guide: https://blog.rentacenter.com/bluetooth-troubleshooting-devices/

Check Soundmates Battery Life

An easy first step is to fully charge both the Soundmates earbuds and charging case. Place the earbuds in the case and plug it into a power source using the included USB cable. The LED light on the case will turn red while charging and green when fully charged. Allow several hours to completely top off the battery.

If the battery level still seems low after charging, try resetting the Soundmates by holding down the button on each earbud for about 15 seconds until the LED flashes red and white. This resets and re-syncs the earbuds. Then fully recharge again.

Check if you’re getting any low battery notifications when using the Soundmates. These alerts will pop up on your paired device indicating the earbuds or case need to be recharged. If you stop getting audio but don’t see low battery warnings, the issue may not be related to power. Make sure notifications are enabled in your Bluetooth settings and Soundmates app.

Battery life degrades over time with wear. If your Soundmates are more than 2 years old, the batteries may need to be replaced. Contact Soundmates support to inquire about replacement parts and repair options.

Update the Soundmates Firmware

One common solution for connection issues is to update your Soundmates firmware. Soundmates periodically releases firmware updates that include bug fixes and performance improvements. Make sure your headphones are running the latest firmware version.

To update, first download the newest firmware for your specific Soundmates model from the official Soundmates firmware downloads page. Be sure to follow all update instructions carefully. The process will usually involve connecting your Soundmates to your smartphone via Bluetooth and running the update utility app.

After completing the firmware update, you may need to forget the device in your phone’s Bluetooth settings and re-pair the headphones. Re-pairing helps reestablish a clean connection. With the latest firmware installed, your connection issues should be resolved.

Forget and Re-pair the Device

If your Soundmates headphones are having trouble staying connected to your device, forgetting the device and re-pairing from scratch can often resolve connection issues.

Follow these steps to forget and re-pair your Soundmates:

Open the Bluetooth settings on your phone, tablet, or computer.
Find Soundmates in the list of paired devices and select “Forget” or “Unpair”. This will make your device forget its connection with Soundmates.

With Soundmates turned on and in pairing mode, turn Bluetooth off on your device, then turn it back on.
Select “Add Device” or “Pair New Device”. Your device will scan and find available Bluetooth devices.
In the list, select Soundmates to connect and pair again from scratch.

If prompted, confirm pairing on both your device and the Soundmates headphones.

Once paired, you can use your Soundmates as normal. Forgetting and re-pairing often resolves a lot of intermittent connection issues.

Reset the Soundmates

If your Soundmates headphones are still not connecting properly after trying the other troubleshooting steps, you may need to reset them to factory settings. Here are the steps to reset Soundmates headphones:

First, locate the reset button on your Soundmates headphones. This is usually a small pinhole somewhere on the earcup or headband. Check your specific Soundmates model’s manual to find where the reset button is located.

Next, with the headphones powered on, use a paperclip or small pin to press and hold the reset button for 5-7 seconds until the headphones LED light flashes red and blue. This will initiate a factory reset and erase any previous pairing information.

Once the reset is complete, you will need to re-pair the Soundmates to your device. Follow the initial pairing instructions that came with your headphones. This usually involves going into your device’s Bluetooth settings, putting the headphones into pairing mode, and then selecting the headphones from the available devices list.

Resetting the headphones clears out any corrupted data that could be preventing a Bluetooth connection. After resetting and re-pairing, the Soundmates should be able to establish a strong Bluetooth connection with your device again.[https://www.headphonesty.com/2020/06/how-to-reset-your-bluetooth-headphones/]

Check for Connection Interference

Bluetooth connections can sometimes experience interference from other devices, which may cause connectivity issues with your Soundmates earbuds. Here are some tips to check for potential sources of interference:

Ensure there are no obstructions between your phone/audio source and the Soundmates earbuds. Your body, walls, furniture or other objects can block the Bluetooth signal and cause the connection to drop. Keep your phone in the open and within 30 feet of the earbuds for best connectivity.

Turn off other connected Bluetooth devices in the vicinity to remove a potential source of interference. Multiple Bluetooth connections in the same area can create crosstalk and disruptions. Turning off unused connections on laptops, speakers, cars and other paired devices can help strengthen the signal between your phone and Soundmates.

Move away from WiFi routers, microwaves and other electronics that emit radio frequency waves in the 2.4 GHz band. These can introduce wireless interference and degrade the Bluetooth connection. Put as much distance as possible between the Soundmates earbuds and any active radio frequency devices.

If connection issues persist in certain locations even after addressing potential interference, this may indicate a source of consistent radio frequency noise disrupting the Bluetooth signal. Consider changing locations or identifying the interfering device to maintain a strong wireless connection.

Try a Different Audio Source

One way to troubleshoot connectivity issues with your Soundmates is to test if they connect properly to a different audio source device. Try pairing and connecting your Soundmates to another smartphone, tablet, laptop, or other Bluetooth-enabled device.

If the Soundmates successfully connect to a different device, then the issue likely lies with the original audio source you were trying to use. There could be an outdated Bluetooth driver, connectivity settings misconfiguration, or general software issue preventing proper pairing on that device specifically.

However, if the Soundmates fail to connect to multiple audio sources, then the connectivity problem likely lies with the headphones themselves. Potential causes could include low battery, firmware bugs, hardware damage, or interference. If no other device can connect to the Soundmates, try some of the other troubleshooting tips like resetting or updating the headphones.

Testing your Soundmates with different source devices is an easy way to pinpoint where the connection issue originates. This can help you narrow down the problem and find the appropriate solution. If the headphones work fine with a different phone or computer, investigate what might be wrong with your original device’s software or settings.

Contact Soundmates Support

If you have gone through all the troubleshooting steps like checking Bluetooth connections, resetting and re-pairing the headphones, updating firmware, and trying different audio sources without any success in connecting your Soundmates headphones, it’s time to reach out to their customer support team for additional help.

Before contacting them, make sure you have the following information ready:

Headphone model name and number (usually printed on the headphones or charger)
Current firmware version installed
Device you are trying to connect from (iPhone, Android, PC etc)

Steps you have already tried to resolve the connection issues

Providing these details will help their support team identify potential compatibility issues or known bugs with your specific model and firmware version. They may suggest additional troubleshooting tips or determine if your headphones need service or replacement under warranty.

You can reach out to Soundmates support via email or phone – both contact options are listed on their website https://www.soundmates.com/pages/contact-us. Be sure to describe the connection problem in detail and provide the information above. Their technical team should be able to pinpoint the reason why your Soundmates headphones are not connecting and help get you back to wireless listening.

Consider Replacement Options

If you’ve tried all troubleshooting steps but your Soundmates headphones still won’t connect, it may be time to replace them. Here are some options to consider:

Check Warranty Coverage

First, check if your Soundmates headphones are still covered under the 12-month limited warranty. You may be able to get a free replacement if they are defective.

Explore Newer Soundmates Models

Soundmates releases updated versions of their Bluetooth headphones frequently. Consider the newly launched Soundmates Plus or Soundmates Max models which offer improved battery life and Bluetooth connectivity.

Compare Competitor Brands

Top brands like Bose, Sony, and Sennheiser also offer high-quality Bluetooth headphones. Compare features and reviews between Soundmates alternatives before deciding if you want to switch brands.

Use Wired Headphones Instead

As an alternative to troubleshooting Bluetooth connectivity issues with your Soundmates wireless headphones, you can use wired headphones instead.

Simply plug a set of wired headphones (using a 3.5mm headphone plug) into the headphone jack on your audio source device. This will provide an instant audio connection without having to fuss with pairing or Bluetooth connectivity issues. Many devices, including smartphones, mp3 players, and laptops, have a standard 3.5mm headphone jack for this purpose.

Using wired headphones can allow you to continue listening to audio hassle-free while you troubleshoot what’s preventing your Soundmates from connecting properly via Bluetooth. Wired headphones generally also offer high sound quality for music and other audio, without some of the limitations that come with having a wireless connection. This makes them a reliable option for many headphone users.

Once you’ve solved the connection problems with your Soundmates, you can go back to enjoying the freedom and convenience of wireless listening. But in the meantime, wired headphones provide the perfect contingency plan to keep the music, podcasts, or calls going uninterrupted.